Welcome to Flower Delivery Thamesmead. By placing an order for flower delivery through our online platform, you agree to be bound by these Terms & Conditions. These terms apply to customers requesting flower delivery throughout Thamesmead and its surrounding areas. Please read the following information carefully before placing your order, as it outlines the basis of our agreement regarding products, payments, cancellations, liability, and applicable law.
These Terms & Conditions are applicable to all orders for online flower delivery made via the Flower Delivery Thamesmead website, covering Thamesmead as well as neighbouring locations. These terms govern the sale and delivery of flowers and related products and services. By placing an order, you acknowledge acceptance of these provisions.
We strive to make the ordering process for flower delivery in Thamesmead as smooth and efficient as possible. Please find below the steps involved in placing an order:
All products are subject to availability. In the event a specific flower or item is unavailable (for example, due to seasonal variations or supply chain disruptions), we reserve the right to substitute with an item of equal or higher value and a similar style/appearance. We aim to ensure any substitutions retain the overall character and value of the intended arrangement. Should significant changes be required beyond the above, we will attempt to contact you for approval.
All product prices are clearly displayed on our website and are inclusive of applicable VAT. Delivery charges, if any, will be added to the total price at the checkout stage and shown before payment is completed.
We accept payment methods as listed at the checkout, which may include debit cards, credit cards, and other secure online payment options. By submitting payment information, you confirm you are authorised to use the specified payment method. Your payment will be processed at the time you place your order.
In the rare event that a pricing error occurs, we reserve the right to adjust the total and will notify you prior to fulfilling the order. If you do not wish to accept the adjusted price, a full refund will be provided.
Amending Orders: To amend an order, please contact us as soon as possible after placing it. We will do our utmost to accommodate changes, but amendments may be restricted by the production schedule, especially for same-day or next-day delivery in Thamesmead.
Order Cancellations:
Non-Delivery or Delivery Issues: If a delivery cannot be completed due to incorrect delivery information or the recipient being unavailable after reasonable attempts, we reserve the right to charge for redelivery or consider the order fulfilled. If notified promptly, we may offer alternatives at our discretion.
We are committed to delivering fresh flowers in perfect condition across Thamesmead and neighbouring areas. Deliveries are usually made within the time frames indicated at checkout. We will do our utmost to meet requested delivery dates and times; however, delivery times are not guaranteed unless explicitly stated (e.g., during special promotions).
If a delay in delivery occurs caused by factors beyond our reasonable control (such as adverse weather, force majeure, or disruptions in transport networks), we will notify you and attempt to rearrange delivery.
Signatures may be required for some deliveries. Where no one is available to receive the flowers, we reserve the right to leave the delivery in a safe location, with a neighbour, or return it to our store for redelivery by arrangement.
Due to the perishable nature of flowers, returns are not generally accepted unless the bouquet arrives damaged or does not meet the description. If you believe your order is unsatisfactory or has been delivered in poor condition, please contact us within 24 hours of receipt, providing photographic evidence where possible. We will assess each query individually and may offer replacement, refund, or store credit as appropriate.
Our aim is to ensure complete satisfaction with your flower delivery in the Thamesmead area. Each arrangement is hand-prepared and checked prior to dispatch.
We shall not be liable for failure or delay in performing our obligations to the extent such failure or delay is caused by circumstances beyond our reasonable control (including but not limited to weather, natural disasters, acts of terrorism, or supply chain disruptions).
Except in cases of fraud, death or personal injury caused by our negligence, or other liability that cannot legally be excluded or limited, our liability to you in connection with any order will not exceed the total price paid by you for that order.
We do not accept liability for any indirect or consequential losses, loss of enjoyment, emotional distress, or third-party reliance resulting from late, failed, or problematic deliveries beyond the terms set out herein.
We collect necessary information to process your order and arrange flower delivery within Thamesmead. Your data will be used and protected in accordance with our Privacy Policy, which outlines how data is stored, used, and protected. We do not share your information with third parties except as required to fulfil your order.
All content, images, and product designs displayed on the Flower Delivery Thamesmead website remain our property and may not be copied, reproduced, or used without written permission.
We reserve the right to update, change or replace any part of these Terms & Conditions at our discretion. Any amendments will be posted on this page and will take effect immediately upon posting. Please check back periodically for updates.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim.
If you have any questions, concerns, or require assistance with your flower delivery order in Thamesmead or the surrounding areas, please use our online contact form or the communication options specified on our website. Our customer service team aims to provide prompt assistance and resolve any issues to your satisfaction.
These Terms & Conditions form the basis of all transactions conducted via the Flower Delivery Thamesmead online platform. They apply consistently to customers throughout Thamesmead, including Abbey Wood, Plumstead, and neighbouring locations within our standard delivery service area.
Your order and agreement to these terms create a contract between yourself and Flower Delivery Thamesmead. If any term is found unenforceable or invalid under law, that provision will be deemed removed and the rest of the agreement will continue in full force and effect.
Thank you for choosing Flower Delivery Thamesmead. We value your business and strive to bring only the freshest, most beautiful flowers to you and your loved ones in the Thamesmead area.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Thamesmead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Thamesmead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
