Returns & Refunds Policy for Fresh Flower Deliveries in Thamesmead
Our Commitment to Fresh Flowers in Thamesmead
At Flower Delivery Thamesmead, our commitment is to deliver the freshest flowers directly to your door. As a trusted local Thamesmead florist serving both households and businesses, your satisfaction is our priority. We understand how important quality, freshness, and prompt service are when sending or receiving flowers.
Freshness Guarantee
We proudly offer a Fresh Flowers Guarantee on all arrangements delivered within Thamesmead and the surrounding area. Our flowers are sourced daily and expertly arranged to maintain peak freshness. We guarantee that your bouquet will remain fresh for a minimum of five days from the time of delivery when cared for as instructed.
If your flowers do not meet this freshness window, please contact us promptly with photos and details. We want to ensure you enjoy your arrangement for as long as possible, and we are happy to resolve any concerns swiftly.
Damaged-on-Arrival Policy
Despite our best efforts and careful packaging, occasional issues can arise during transit. If your flowers arrive damaged or not in the pristine condition you expect, let us know within 24 hours of receipt. Please provide a brief description and clear photographs of the damage to help us assess the situation accurately.
Once we verify the issue, we offer two options for your convenience: a full refund or a replacement bouquet delivered as soon as possible to your Thamesmead address. Our goal is for you to experience the joy of fresh flowers every time you order from us.
Refund and Replacement Options
Your satisfaction is important to us. If you are unsatisfied due to poor quality, freshness issues within the guaranteed window, or a delivery error, we will provide you the following service choices:
- Replacement: Receive a fresh replacement bouquet as quickly as possible, with delivery to your original recipient address within Thamesmead or nearby areas.
- Full Refund: Opt for a full refund to your original payment method if preferred.
Refunds are processed promptly after confirmation of your issue, and should reflect in your account within 3-5 working days, depending on your bank.
Complaints Handling Process
We value your feedback—positive and negative—as it helps us improve our customer service every day. If you have a complaint about our products, service, or delivery, please reach out to us as soon as possible. Kindly provide your order details and a description of the issue.
We aim to resolve all complaints within 48 hours. Every case is reviewed by our experienced Thamesmead florists to ensure you receive a fair, personalised response. In most cases, you will be offered a suitable replacement, partial refund, or full refund based on your specific circumstances and our guarantee.
Trusted Local Florist for Thamesmead
As a local family-run florist in Thamesmead, we are proud to support our community and provide beautiful, fresh flowers to homes and businesses close by. Your trust in our service means everything to us, and we continuously strive to maintain the highest standards in quality and customer care for all your floral occasions.
Contacting Us About Returns, Refunds, or Complaints
If you need to arrange a return, request a refund or replacement, or make a complaint, please use our web contact form or visit our Thamesmead store during business hours. Our friendly local team is ready to help ensure your experience is always a delightful one.
